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TERMS OF SERVICE

IMPORTANT NOTICE: These Terms of Service apply only to "remote services," which means QuickTechs123 performs technology services for you over the telephone at 1 (888) 473-2695 or via the Internet. Please note that different Terms of Service apply to QuickTechs123 Agents who visit your home or business.

QuickTechs123 a subsidiary of Atavus Solutions, Inc. (All subsidiaries and affiliates of Atavus Solutions, Inc., are referred to as "QuickTechs123.") Any reference to QuickTechs123 in these terms of service is a reference to Atavus Solutions, Inc..

Terms and Conditions

REMOTE SERVICES

(a) General Services: QuickTechs123 will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then QuickTechs123 remotely logs on through your high-speed Internet connection to view your computer desktop from the QuickTechs123 Covert Operations Center. QuickTechs123 stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow QuickTechs123 to provide the remote support services. By electing to receive remote support, you agree to allow QuickTechs123 to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

(c) Software Demand Services: Software demand services may be offered to you by QuickTechs123. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, QuickTechs123 will transfer you to a third party who will provide you with information about the software and who will collect your payment information. QuickTechs123 transfers you, at your request, to the third party for your convenience; however, QuickTechs123 does not warrant or make any representation about the services or software provided by the third party. Ask about the third party’s privacy policy as it is different from the privacy policy that applies to QuickTechs123 collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from QuickTechs123 service warranty.

(d) Your Responsibility: You understand and agree that prior to contacting or allowing QuickTechs123 to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that QuickTechs123 shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS; LIABILITY

(a) LIMITATIONS TO SERVICE: QuickTechs123 RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY QuickTechs123.

(b) FORCE MAJEURE: If QuickTechs123 ability to render remote services is impaired by you or circumstances beyond the control of QuickTechs123, QuickTechs123 may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that QuickTechs123 total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release QuickTechs123 from liability for any indirect, incidental, special, or consequential damages. QuickTechs123 IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

SERVICE WARRANTY

If you are not satisfied with remote services received from QuickTechs123, please call 1 (888) 473-2695 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by QuickTechs123 and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

PRIVACY POLICY

For information about the collection and use of your information, please refer to QuickTechs123 Privacy Policy, which is available at www.quicktechs123.com or by contacting QuickTechs123 at 1 (888) 473-2695.

IMPORTANT NOTICE: These terms of service apply to services ("Pay for Support" and "In-Home Service") ordered from QuickTechs123 by phone at 1 (888) 473-2695.

Terms and Conditions

PAY FOR SUPPORT
(a) Services: QuickTechs123 will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control. (b) User Responsibility: You understand and agree that before QuickTechs123 performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that QuickTechs123 shall not be responsible under any circumstance for any loss or corruption of data and/or software.

IN-HOME COMPUTER SERVICE

SCHEDULING
Standard service hours are Monday — Friday 9 A.M. to 7 P.M., Saturday 10 A.M. to 5 P.M. Additional charges may apply for rapid response or service outside of standard hours.

SERVICE JURISDICTION
QuickTechs123 sets the Service Jurisdiction for each city. If a location lies beyond QuickTechs123 standard Service Jurisdiction, additional travel charges may apply.

ADDITIONAL SERVICES
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the QuickTechs123 agent arrives, services will be denied and a $129 cancellation charge will be assessed.

RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the QuickTechs123 agent arrives. QuickTechs123 and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only)

At least 10MB free hard disk space and 32 MB RAM on each computer
Operating system and/or ISP passwords must be available
Microsoft Windows 98 SE operating system or later
Operating system discs and key codes must be available
All computers and/or peripherals must be in good working order and spyware free
Broadband services, if any, must be installed and operational before service, including modem connections.

ACCESS
The QuickTechs123 Agent must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the QuickTechs123 Agent determines that these conditions have not been met, services will be denied and a $129 cancellation charge assessed.

PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS

SERVICE LIMITATIONS
QuickTechs123 and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by QuickTechs123 and/or its third-party service provider.

FORCE MAJEURE
If QuickTechs123 and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of QuickTechs123 and/or its third-party service provider, QuickTechs123 and/or its third-party service provider may choose not to provide services.

LIMITATION OF REMEDY
Under no circumstances shall QuickTechs123, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by QuickTechs123 and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

QuickTechs123 shall not be liable for any failure or delay in performance due to any cause beyond its control. If QuickTechs123 ability to render services is impaired by your failure to cooperate or circumstances beyond the control of QuickTechs123, QuickTechs123 may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, QuickTechs123 shall not be responsible for repairing any damage or changes made to your residence.

LIMITATION OF LIABILITY & RELEASE
By signing the form on the opposite side of this page, you agree to release and hold harmless QuickTechs123, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by QuickTechs123. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of QuickTechs123 and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

CHANGES, CANCELLATIONS AND REFUNDS

To change your order: You must contact QuickTechs123 Guidance Engineers at 1 (888) 473-2695. To cancel your order: You must contact QuickTechs123 Guidance Engineers at 1 (888) 473-2695 at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid. If you are not satisfied with your service: Call 1 (888) 473-2695 for resolution. We stand behind our Pay-for-Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.

LEGAL NOTICE

QuickTechs123 a subsidiary of Atavus Solutions, Inc. (All subsidiaries and affiliates of Atavus Solutions, Inc., are referred to as "QuickTechs123.") Any reference to QuickTechs123 in these terms of service is a reference to Atavus Solutions, Inc..